Building Emotional Intelligence

…gaining emotional traction through workspace design

Emotion in the workspace

Over the next 3 to 5 years, there will be a predicted sixfold increase in the demand for emotional intelligence brought about by the introduction of artificial intelligence and automation in the workplace.

Yet, at the same time we continue to design offices that are benumbing: that strip out emotional context in favour of utility and technology. is an ongoing research initiative seeking to redress this imbalance. Using abundant research evidence, it explores how designers and facilities managers can make a difference. It highlights how emotion can be embedded in the workplace, enabling occupants to become more emotionally intelligent. Through symbology and aesthetics it assesses how the ‘soul’ of the workplace has become more important than ever.

Edward Finch & Guillermo Aranda Mena All rights reserved © 2020

Behaviorists are increasingly tracking interactions at work. But this ‘lab rat’ approach only reveals external interactions. But how is the physical environment enabling us as individuals and groups to flourish? Can we understand by looking from the inside-out rather than the outside-in?

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